First of all, this hotel is not associated with lemon tree, it’s a scam, the GM is not approachable and reasonable. The rooms are divided into old and new rooms, the new rooms are too overpriced for its amenities and the old rooms are dingy. Restaurant staff and some housekeeping staff are the best in behaviour and service. Food is okay. Washrooms of old rooms are dysfunctional. Overall the hotel is way too much overpriced.

Let me start with what I would call moderately decent : 1. Premium room is good enough but lacks amenity like iron box. 2. Food is preferable outside Now the unacceptable parts for a star hotel: 1. Cockroach around buffet table 2. Changing room is beyond horror and attached toilet is unhygienic. I was appalled with the hygiene standards 3. Chutneys are offered stale To summarise, I had complaints on a daily basis. The staff, including the GM Mr. Nair had the audacity to respond “You don’t get to tell us how to run a hotel, you can’t dictate terms on us”. This is how an apparent 4 star hotel is running. Shocking!

Worst hotel experience. The hotel is not clean and it's just the worst services you get here. Being the lemon tree holding this must not be the behaviour. The management staff's behaviour is the worst. After paying for the room neither room service is better nor the swimming pool. If I rate it's my worst experience in the hotel. I stayed for 4 days but the services and surroundings were the cleanliness is worst. Neither a senior manager at the reception to address the problem. Bedroom beds are Full of springs which will bring you back pain for sure. If I want to suggest it kindly dont have any accommodation here.

Let me start with what's good - rooms are large and spacious. Restaurant is descent and breakfast has a good spread. What can improve - the decor needs a serious upgrade. It's old and run down, latches don't work, bathrooms have stains, curtains are torn and I can go on and on. For a hotel that calls itself a 3 star, it's in need of renovation. It's located on a busy road and getting in and out of that area is quite difficult during rush hours. We were stuck in traffic for a good 20 mins both sides. At best, this can be a stopover for a night. Anything longer is not going to be comfortable.

I am currently staying here and I must tell everyone that it's a pathetic hotel to stay. Looking at the room, it's no better than a 3rd class lodge. Room is just below average for the price they have charged. Washroom is horrible, untidy, poor looking and badlu furnished. Staff at the reception is post, for everything they have a simple answer saying, "Sorry Sir, we are fully sold and don't have any other room to change/upgrade." Yet to try the breakfast, so can't comment about that. I am surprised how Lemon Tree group gave their name to this.