Privacy Policy | Online Hourly Booking Site in India

Introduction

This Privacy Policy states the collection, use and protection of the Personal Information collected on this website. These terms and condition refers to Bag2Bag and its subsidiaries. This policy is not applicable to our corporate partners or other business affiliates. We request you to independently view their privacy policies. Also, Bag2Bag is not responsible or does not commit to privacy policy stated by Corporate Partners.

Information Collected by us

In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email id, billing information, bank account details and such other personal information. You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same. Based on your use of our services and on your behavior on this website, we may automatically track certain information about you. We use this information to do internal research on our users' demographics, interests and behavior to better understand, protect and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

Personal Information

Personal Information is that information which, we may collect from you and is capable of identifying you. This information may include name, address, mailing address, telephone number, e - mail address, credit card number, debit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, transaction history with Bag2Bag and any other information that is shared by users of the website.

We may use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We may also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site.

Use of information collected

We assure you that we use the personal information you provide us only as appropriate and required in the ordinary course of business. We use your personal information to allow us to process your reservation on the website, to provide you with improved services, to contact you when it is needed by telephone and e-mail and to assist you, to share the same with trusted third parties, if so required. Further, the relevant information may be used by us to communicate with you on any matter relating to your reservation and / or to communicate the details thereof and of other services displayed on this website. We may also use your personal information to resolve disputes, troubleshoot problems, measure consumer interest in the services provided by us, inform you about online and offline offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce the Terms and Conditions of Use; and as otherwise described to you at the time of collection. The information may also be used to improve our marketing and promotional efforts, to analyze site usage, improve and customize the website’s content, layout, and services. These uses improve the website and help us to tailor it to meet your needs so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

Bag2Bag will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Link to third party websites/ apps

The Website and any other communication sent to you may also contain/display Third Party advertisements and links to other websites, applications or products and services. Bag2Bag is not responsible for the collection and use of data by these respective websites. Bag2Bag has no control over the website of these third parties nor does it have access to technology/cookies utilized by them. Usage of these third party sites will be governed by their privacy policy. We urge all users to view their privacy policy before use of these third party websites.

Changes in this Privacy Policy

We may update this Privacy Policy in the future when we feel to do so. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should access our privacy policy regularly in order to familiarize yourself with the latest policy.

Grievance Policy

Should you have questions about the Privacy Policy or our information collection, use and disclosure practices, you may contact us at the address: care@Bag2Bag.in. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of your Personal Information.

Express Consent

By using the Site and/or by providing your information, you consent to the collection and use of the information you disclose on the Site in accordance with this privacy policy.

How we protect your personal information?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Withdrawal of consent and permission

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to care@bag2bag.in

Your rights for the personal information

You may access your Personal Information from your user account with Bag2Bag. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. You can send an email also to care@bag2bag.in for any data deletion requests

Bag2Bag User Deletion Policy

At Bag2Bag, we value our users’ trust and are committed to protecting their data and privacy. This policy outlines what happens when a user requests permanent deletion of their Bag2Bag account.

1. Data and Account Deletion

Upon confirmation of account deletion, the following actions will be carried out:

Credit Points: All accumulated credit points will be permanently reset to zero (0).

Booking History: All past and upcoming bookings associated with the account will be deleted and will not be recoverable.

Membership: Any active Bag2Bag membership (including associated benefits like free cancellation, priority support, etc.) will be revoked and removed.

11th Free Stay Offer: Progress towards the 11th Free Stay will be reset, and all counted stays will be erased.

Loyalty Program: Any data or rewards associated with the Loyalty Program (including level, perks, and history) will be removed.

2. Data Retention for Legal Purposes

While user account data is deleted, certain information such as invoices, payment records, or transaction logs may be retained for legal, tax, audit, or regulatory compliance, in accordance with applicable laws.

3. Pending Bookings or Dues

Account deletion can only proceed if:

There are no active or upcoming bookings
There are no pending refunds or unresolved financial transactions

4. Processing Timeline

Account deletion requests may take up to 7 working days to be fully processed.
Users will be notified once the deletion process is completed.

5. How to Request Deletion

To request deletion of your account, you may:

Use the in-app "Delete My Account" feature (if available), or
Contact our support team at 📧 care@bag2bag.in

6. Consent and Irreversibility

By submitting a deletion request, the user:

Confirms their intent to permanently delete their account and all associated data.

Acknowledges that this action is irreversible, and no benefits, credits, or booking history can be recovered

For any further queries regarding your data or this policy, please reach out to our support team.