Hotel Cruz Royale International In Santacruz West, Mumbai

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3.4

Good

Google Ratings

456 Reviews

4.6

Superb

Bag2Bag Booking Ratings

Hotel Partner Stay Ratings

Rihab Ur Rahman

Rated 4/5 on 18 Jul 2023

Overall my experience was good, the bedrooms are worth the money you pay, and also the location is perfect to explore mumbai, I would give 8/10 just because of the staff behaviour, the lady at the front desk was quite rude and full of attitude, The next day after my check in, it was raining and I asked them an umbrella just to get some things from outside, but they straight away said they couldn't give even though they had few of 'em, Lol just for an umbrella Haha, Anyways last but not the least the House keeping staff is excellent, whatever you wish you get it at your doorstep on time

Deepansh (Dk)

Rated 3/5 on 27 Feb 2023

Centrally located but the entrance is hidden due to no signage and vehicle access gate closed most of the time. The rooms are big when compared to some other hotels I've been to in Mumbai, it's the service that's the problem for this hotel. I have been incorrectly charged for coffee and additional meals that were not ordered. Have to constantly remind the staff for bottles of water, for 1 week I stayed there, the room keycard never worked and I had to constantly go to reception to get a staff to open my room with their master card. Anyone travelling internationally, please be aware that your credit card will not work for payments.

Melissa Lundvig

Rated 1/5 on 09 Sep 2022

If I could give this place 0 stars I would, unfortunately that’s not possible so I’ll stick with 1. First of all, the surrounding area is not nice. Secondly, the entrance itself to the hotel is horrible - there were workers on the ground floor catcalling and yelling things at us. To get to the actual reception you needed to take a run-down elevator up to meet the most rude staff possible. They asked us to pay immediately and we refused until we had seen the room we’d be staying in. The room was so run-down and so not worth the price. We did not feel safe and when we said we didn’t want to stay at the hotel, the management tried to pressure us into picking other rooms which we also refused. Luckily we managed to find a different hotel, but we lost the prepayment we made for this one. Would not recommend coming here.

Pramod Deshpande

Rated 5/5 on 18 Jun 2023

Value for money. Though from outside and at the entrance the looks let down, the rooms are clean and staff is helpful. Definitely value for money and clean place.

Manisha Jha

Rated 1/5 on 16 Sep 2023

The worst hotel ever The rooms were too small the moment we entered the room it was over.