If you are looking for a 5star experience, definitely it is not a 5star hotel. I stayed there for a week the breakfast provided to us was almost same everyday. I was shocked to see that 5star hotel doesn't provide you with Hand wash😞 The food and laundry rates are very high which is not worth value for money. Hospitality is good. The bathroom doesn't have exhaust fans, so when you take shower be ready to see the small pond near your legs and the heavy AMT of fog in entire bathroom. Further, the washbasin doesn't have hot water tap. So overall, I can't say this is 5star hotel. But, if you are looking for great location then you can try..

We very much appreciated the warm hospitality and welcome of all the team. The restaurant team and housekeeping was excellent and we loved the breakfast and food in the restaurant. Service was very flexible and accommodating. Bed's are very comfortable. The location was ideal as we travelled with a group to discover Kolkata, you can just roam around on foot and discover the city. One litte remark : In our group one of the rooms could use an upgrade (the window was very blurred).

This hotel is cheating with putting wrong room description. I have booked for imperial room which shows description that it has 1 double bed and 1 single bed; and I have booked for 3 adults. But then room does not have same no of bed it has only one normal double bed only. Reception are rude with all arguments that you do with them. For every items you need to call twice to get it so service is also not at all good. Reception was doing argument with me at 2:45 am check in time in stead of giving me quick room and they took almost 20-25 min to arrange extra bed. I will not recommended this.

"I recently had the pleasure of staying at your hotel and I must say it was a pleasant experience. The room I stayed in was quite comfortable. It was clean and well-maintained, providing a cozy and welcoming ambiance. The furnishings were modern and stylish, and the bed was exceptionally comfortable, ensuring a restful night's sleep. The room offered all the necessary amenities, such as a flat-screen TV, a minibar, and a spacious en-suite bathroom. One of the standout aspects of my stay was the hotel's exceptional staff. They were not only courteous but also very helpful and accommodating. From check-in to check-out, they went out of their way to make sure my needs and preferences were met. Whether it was a special request or general inquiries about the area, they were always ready to assist with a smile. While my stay was generally pleasant, I would have appreciated a more varied dining menu at the on-site restaurant. The options were somewhat limited, and as someone who enjoys exploring local cuisine, this was a minor drawback. However, the staff's attentiveness and willingness to provide recommendations helped make up for it. In summary, my stay at was a positive one. The room's comfort and the exceptional service from the staff left a lasting impression. It's an excellent choice for travelers seeking a convenient and welcoming place to stay. I would recommend it, and I would certainly consider returning in the future."

Hotel in prime location , close to major tourist attractions. Hotel is good with good staff behaviour. The rooms are dull with old architecture. You can expect small bathroom in imperial room with very less convenience.