Lemon Tree Leisure Valley 1 In Sector 29 Gurugram

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3.9

Classy

Google Ratings

1220 Google Reviews

Superb

Hotel Partner Stay Ratings

Garvit Dua

Rated 1/5 on 24 Dec 2023

I am writing to express my dissatisfaction with my recent encounter with your hotel's non-refundable policy. Unfortunately, unforeseen circumstances forced me to cancel my reservation, and the inflexibility of your policy has left me with a bitter taste regarding my overall experience. While I understand the necessity of policies, the lack of consideration for exceptional situations is disheartening. Life is unpredictable, and imposing a non-refundable policy without any room for exceptions seems excessively harsh, especially when circumstances beyond my control led to the cancellation. This rigid approach has not only resulted in financial loss but has also left me questioning the customer-centricity of your establishment. I believe a more lenient and understanding stance on such matters would contribute greatly to customer satisfaction and retention. I hope you reconsider the non-refundable policy, taking into account the unexpected challenges that guests may face. Your understanding and flexibility in this matter would greatly improve the perception of your hotel among potential customers.

Raja Ram

Rated 1/5 on 10 Oct 2023

Worst hotel I can imagine that includes rooms, front desk, housekeeping, cleanliness & customer service, which they don't believe in. Extra Charges which they explain or gave me any kind of documentation and explanation was printer not working. There printer only didn't work for extra what they have charged, rest they can print out everything. Extremely worst staff at front desk including manager. Gave me smoking room when request and booked non-smoking room and very first night I got allergy and got sick during all my visit to India. They changed my room next evening where the night desk clerk promised me to do it early morning when the hotel was vacant. They move me to different floor where the renovation of the rooms was going on, fully dusty floor bad rooms bathroom was leaking have bad stains in bath tub and mats. Hairs all over bed and floor. Dusty floor. There's too much to mention but I don't want to get stressed again remembering that. Again worst of worst staff & cleanness. HIGHLY NOT RECOMMENDED.

Anser Haneef

Rated 5/5 on 01 Nov 2023

Itinerary services are excellent!! Staff available at the restaurant is superb . Food provided is excellent. I would like to appreciate specially the Chef Gaurav Khanna for his special attention given to each one of us as per our preferences. We just felt at home 🏠 I would like to appreciate Sonu kumar & Prateek for his Room service😊..

Charan Singh Rajput

Rated 1/5 on 22 Sep 2023

Looks like this property is on SELL and they only care about revenue to secure more fund and hardly care for customer service. 1. I booked the business suites and paid in advance for 3 days. Check in time is 2 PM and I reached few hour late due to flight delayed. I found receptionist saying, they marked my booking as No show without informing me and gave my room to somebody else and intentionally made double money. After having long argument, they alotted me room like store room which was full of dust 2. Housekeeping / receptionist , never answer your call 3. Room was like 500 rs OYO room, 4. Moreover receptionist has an audacity to say we don't have any room and I was like what about my booking ? Therefore please be careful before to book this property

Pronoy Bikash Phukon

Rated 4/5 on 27 Jun 2023

Rooms are well maintained but they have started showing their age. Service is good and buffet is upto the mark. But there is no private parking space and one has to park their vehicle on the common parking ground just opposite to the hotel. So, it is not a big con but does impact the sense of security you get when you park within the hotel premise.

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