Overall great. First of all the rooms and toilets are very small and is full of mosquitoes and there is meagre ventilation . The person in reception is very rude and doesn’t care about the hospitality and service. For providing a single water bottle of kinley they charge Rs.37 .

One should avoid standard rooms because they are worse. Overall service was fine. The hotel should allow outside food since the inhouse restaurant have very limited options.

The prices of the rooms are way too high , just because we do not have any other option in that area. The bathroom is very small and does not have proper facilities. I had to call the reception 3-4 times for the shortage of water in the washroom. The prices in the menu given by the hotel are way too overpriced(For one sandwich it is Rs 110, for one bottle of mineral water it is Rs 37)..I don't know for what reason because the sandwich they gave was very bland. After such a soaring price , he thinks that we will buy food from the hotel and outside food is not allowed. The manager is very rude and does not know how to talk to a person whose family is in the hospital. The staff is nice and helpful.

HORRIBLE, SIMPLY STAY AWAY Sheldon Inn hotel, Kolkata is horrible and advertising was deceptive. Another hotel room shared a common area with my hotel room and that was not indicated in the ad. Owner was rude, disrespectful & unprofessional and I urge you to stay away. The owner was disrespectful, rude and yelled at his workers. I reserved the room for at least 10 days and I checked in on 01/21/2023. I arrived there late at night from the USA and it was my first visit to India on business. I was very disappointed when I saw my small hotel room and it appeared they used wide lenses to make the room look bigger. The hotel room was an unfinished little apartment. Room lacked safety and security. There was no hot water and I bathed with cold water. They kept a bucket in the bathroom. The shower did not have a shower door and after taking a shower, the bathroom floor was all wet and I couldn't use the toilet. They advertised complimentary breakfast but I was served none. There is no basic stuff like a coffee maker, refrigerator etc. The manager promised to get me a refrigerator by 9am the next day. When I asked about refrigerator status around 10 am in the morning, they asked me to leave. I immediately settled my bill fully and the owner went to lock my room with my belongings and passport and I called the police. I got myself a cab and left there as fast as I could.

The hotel is very pleasant, and a very nice peaceful environment. And less to say about the staff, they are very helpful and their service really impressed me. All of us have to work in many places, we cannot expect to receive such care. But they serve each of their guests with great care, and the hotel is extremely clean. The entire time I stayed at this hotel, every employee there became like my family. I will definitely come to this hotel when I come to Kolkata again. ☺️☺️