The person at the reception asked me to show the booking in mobile. After few minutes he cancelled my booking from my phone and said the new price. I said, that i already made a partial. He said that it will come back. But i know the policy and it won't comeback. After talking to him for so long, they reduced my partial amount from the quote which he said. Also the room is not clean at all, i could see 2 to 3 worms in bed and cuboards. Pathetic experience. They are doing like when you checkin, so that you won't have any choice. And if you want with GST bill, he demands extra 400rs, for the one they are paying, we have to give. OYO it's your responsibility to take care of such things as we came with trusting your brand value

The room is ok. Bad hospitality by the front desk people and doesn’t know how to treat the customer. Asks for extra amount if you book previously through oyo or online platforms. No breakfast is provided. No keys for the room also and says various reasons. The rooms are not so great except for the one’s in ground floor.

Staying this property some day it's awesome assemble room and all hotel area . Previous experience more then beautiful now Receptionist and all staff very good

Disgusting staffs .they are taking very high amount more than the Oyo app seen .third class rooms ac is not working bathroom light was not working rude behaviour of the staffs .food is very expensive with 0 taste ...guys i suggest don't go to this hotel

The hotel guys asked us for an extra 1000rs. After telling him that we already pre booked on bookings and paid half why extra? He said sorry our rates are changed. HE DENIED US CHECK IN AND WAS THE MOST RUDE PERSON EVER. He asked us to contact OYO and OYO didn’t help and asked to call bookings who didn’t do any good. Infact the Guys at the hotel lied to them saying we didn’t ask them extra money. After hours of calls and waiting we decided to pay an extra ₹1000 as we didn’t want to go with our luggage and Find another hotel as they weren’t refunding our money too. Hence We were forced to pay that ₹1000 and stay. And you know the worst part? We were accommodated in another Hotel.They put us at the worst OYO WEST INN it was so so unhygienic and dirty. There were cig buds and Cobb webs. There were open drainage and cockroaches. The beds were stained and hair everywhere. The keys didn’t work and the people were so rude. After booking 3 rooms they wanted to accommodate us in a triple room. Hotel ASCOT AND WEST INN is the worst worst worst. Worst experience ever!